Terms of service

Last Updated: February 18, 2026

These Terms of Service (“Terms”) govern your use of turtlememory.com (the “Website”) and the services provided by Turtle Memory, operated by BM Grow Ventures, located at E-55, Mansarover Garden, New Delhi – 110015, India (“we,” “our,” or “us”).

By accessing or using our Website and services (collectively, the “Services”), you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

1. About Our Services

Turtle Memory provides:

  • Custom travel photobook templates

  • Online design tools

  • Printing and delivery of personalized photobooks

Our Website is powered by Shopify.

Each product is printed on demand based on the content you upload and approve.

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old; or

  • You are using the Website under supervision of a parent or legal guardian.

You agree to provide accurate and complete information when placing orders.

3. Account Registration

You may create an account to:

  • Save designs

  • Track orders

  • Manage preferences

You are responsible for:

  • Maintaining confidentiality of your login credentials

  • All activity under your account

We reserve the right to suspend accounts that violate these Terms.

4. User Content (Photos, Text & Designs)

When you upload photos, text, or other content:

You Represent That:

  • You own the content or have permission to use it.

  • The content does not infringe copyrights, trademarks, or privacy rights.

  • The content does not contain unlawful, abusive, defamatory, or obscene material.

Ownership

  • You retain ownership of your content.

  • You grant us a limited license to use it solely for:

    • Printing your photobook

    • Fulfilling your order

    • Customer service support

We do not sell your uploaded photos.

5. Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing errors

You will be notified if any changes affect your order.

6. Pricing & Payments

  • All prices are listed on the Website.

  • Shipping charges are included in the product price unless otherwise stated.

  • Payments must be made at checkout using approved payment methods.

We reserve the right to update prices at any time.

7. Cancellation & Refunds

Our cancellation and refund terms are governed by our Return & Refund Policy.

In summary:

  • Full refund if cancelled before printing begins.

  • No refund once printing starts (custom product).

  • Free replacement/refund for damaged or defective products.

8. Shipping & Delivery

Estimated delivery time: Up to 7 business days from production confirmation.

Delivery timelines may vary due to:

  • Location

  • Courier delays

  • Force majeure events

Full details are available in our Shipping Policy.

9. Intellectual Property

All Website content including:

  • Logos

  • Branding

  • Templates

  • Design layouts

  • Graphics

  • Text

are owned by or licensed to Turtle Memory and protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • We are not responsible for:

    • User-uploaded content errors

    • Spelling mistakes approved by you

    • Color variations due to screen differences

Our maximum liability shall not exceed the amount paid for the product in question.

11. Prohibited Uses

You agree not to:

  • Use the Website for unlawful purposes

  • Upload infringing or illegal content

  • Attempt to hack, disrupt, or misuse the platform

  • Violate any applicable laws

We reserve the right to terminate access for violations.

12. Privacy

Your use of the Website is also governed by our Privacy Policy.

Our store is hosted by Shopify, which processes certain data to provide platform services.

13. Third-Party Links

The Website may contain links to third-party websites.
We are not responsible for their content, policies, or practices.

14. Indemnification

You agree to indemnify and hold harmless Turtle Memory and BM Grow Ventures from any claims arising from:

  • Your uploaded content

  • Violation of these Terms

  • Infringement of third-party rights

15. Force Majeure

We are not responsible for delays or failure caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Logistics disruptions

  • Internet outages

16. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

17. Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions regarding these Terms, please contact:

Turtle Memory (Owned & managed by BM Grow Ventures)
E-55, Mansarover Garden
New Delhi – 110015
India

📧 Email: bmgrowventures@gmail.com