Privacy policy

Last Updated: February 18, 2026

This Privacy Policy describes how Turtle Memory, operated by BM Grow Ventures, located at E-55, Mansarover Garden, New Delhi – 110015, India (“we,” “our,” or “us”), collects, uses, discloses, and protects your personal information when you visit or make a purchase from turtlememory.com (the “Website”) or otherwise use our services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Is Personal Information?

“Personal information” means information that identifies you or can reasonably be linked to you.

It does not include anonymized or de-identified information that cannot reasonably be used to identify you.

2. Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

A. Contact Information

Full name
Billing address
Shipping address
Email address
Phone number

B. Payment Information

Credit/debit card details (processed securely via payment gateways)
Payment confirmations
Transaction details

We do not store full payment card details on our servers.

C. Account Information

Username and password
Preferences and settings
Order history

D. Order & Transaction Information

Products viewed or added to cart
Photobook design selections
Uploaded photos and text content
Purchase, return, and exchange history

E. Communications

Messages sent to customer support
Emails and inquiries

F. Device & Usage Information

IP address
Browser type
Device type
Pages visited
Time spent on the Website
Referring URLs
Cookies and similar technologies

3. How We Collect Information

We collect information:

✔ Directly From You

When you:

Create an account
Upload photos or design content
Place an order
Contact customer support

✔ Automatically

Through cookies, analytics tools, and similar technologies when you browse our Website.

✔ From Service Providers

Including:

Payment processors
Shipping partners
Analytics providers
Shopify platform services

4. How We Use Your Information

We use your personal information for the following purposes:

✔ To Process & Fulfill Orders

Print your customized photobook
Arrange delivery
Provide order updates

✔ To Provide Customer Support

Respond to inquiries
Resolve complaints
Provide technical assistance

✔ To Improve Our Services

Enhance design tools
Analyze website performance
Personalize user experience

✔ Marketing & Promotions

Send promotional emails (if you opt in)
Display relevant advertisements

You may unsubscribe from marketing communications at any time.

✔ Security & Fraud Prevention

Detect suspicious activity
Protect against unauthorized access

✔ Legal Compliance

Comply with applicable laws
Respond to lawful requests

5. Uploaded Photos & Custom Content

When you upload photos, text, or other content for your photobook:

You confirm you have the right to use that content.
You retain ownership of your content.
We use your content solely to fulfill your order and provide support.
We do not sell your uploaded content.

Content may be temporarily stored for order fulfillment and limited reprint support.

6. How We Share Your Information

We do not sell your personal information.

We may share information with:

✔ Shopify

Our Website is hosted by Shopify, which processes certain data to operate and improve the platform.

✔ Service Providers

Payment processors
Printing partners
Shipping/logistics providers
Cloud storage providers
Marketing and analytics services

✔ Legal Authorities

If required by law or to protect our legal rights.

✔ Business Transfers

In connection with a merger, acquisition, or restructuring.

7. International Data Transfers

Your personal information may be processed outside your country of residence, including through Shopify infrastructure and third-party service providers.

Where required, appropriate safeguards will be implemented.

8. Cookies & Tracking Technologies

We use cookies to:

Maintain your cart
Remember preferences
Improve performance
Provide secure checkout

You can manage cookie preferences through your browser settings.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However:

No system is completely secure.
Information transmitted over the internet may not always be secure.

We recommend protecting your account credentials.

10. Data Retention

We retain personal information:

As long as necessary to fulfill orders
To maintain your account
To comply with legal obligations
To resolve disputes

Uploaded files may be retained for a limited period for support or reprint purposes.

11. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate data
Request deletion
Request data portability
Object to certain processing
Withdraw marketing consent

To exercise your rights, contact us at:

📧 bmgrowventures@gmail.com

We may verify your identity before processing requests.

We will not discriminate against you for exercising your rights.

12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us to request deletion.