Privacy policy

Last Updated: February 18, 2026

This Privacy Policy describes how Turtle Memory, operated by BM Grow Ventures, located at E-55, Mansarover Garden, New Delhi – 110015, India (“we,” “our,” or “us”), collects, uses, discloses, and protects your personal information when you visit or make a purchase from turtlememory.com (the “Website”) or otherwise use our services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide our Services to you.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.


1. What Is Personal Information?

“Personal information” means information that identifies you or can reasonably be linked to you.

It does not include anonymized or de-identified information that cannot reasonably be used to identify you.


2. Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

A. Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

B. Payment Information

  • Credit/debit card details (processed securely via payment gateways)

  • Payment confirmations

  • Transaction details

We do not store full payment card details on our servers.

C. Account Information

  • Username and password

  • Preferences and settings

  • Order history

D. Order & Transaction Information

  • Products viewed or added to cart

  • Photobook design selections

  • Uploaded photos and text content

  • Purchase, return, and exchange history

E. Communications

  • Messages sent to customer support

  • Emails and inquiries

F. Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the Website

  • Referring URLs

  • Cookies and similar technologies


3. How We Collect Information

We collect information:

✔ Directly From You

When you:

  • Create an account

  • Upload photos or design content

  • Place an order

  • Contact customer support

✔ Automatically

Through cookies, analytics tools, and similar technologies when you browse our Website.

✔ From Service Providers

Including:

  • Payment processors

  • Shipping partners

  • Analytics providers

  • Shopify platform services


4. How We Use Your Information

We use your personal information for the following purposes:

✔ To Process & Fulfill Orders

  • Print your customized photobook

  • Arrange delivery

  • Provide order updates

✔ To Provide Customer Support

  • Respond to inquiries

  • Resolve complaints

  • Provide technical assistance

✔ To Improve Our Services

  • Enhance design tools

  • Analyze website performance

  • Personalize user experience

✔ Marketing & Promotions

  • Send promotional emails (if you opt in)

  • Display relevant advertisements

You may unsubscribe from marketing communications at any time.

✔ Security & Fraud Prevention

  • Detect suspicious activity

  • Protect against unauthorized access

✔ Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests


5. Uploaded Photos & Custom Content

When you upload photos, text, or other content for your photobook:

  • You confirm you have the right to use that content.

  • You retain ownership of your content.

  • We use your content solely to fulfill your order and provide support.

  • We do not sell your uploaded content.

Content may be temporarily stored for order fulfillment and limited reprint support.


6. How We Share Your Information

We do not sell your personal information.

We may share information with:

✔ Shopify

Our Website is hosted by Shopify, which processes certain data to operate and improve the platform.

✔ Service Providers

  • Payment processors

  • Printing partners

  • Shipping/logistics providers

  • Cloud storage providers

  • Marketing and analytics services

✔ Legal Authorities

If required by law or to protect our legal rights.

✔ Business Transfers

In connection with a merger, acquisition, or restructuring.


7. International Data Transfers

Your personal information may be processed outside your country of residence, including through Shopify infrastructure and third-party service providers.

Where required, appropriate safeguards will be implemented.


8. Cookies & Tracking Technologies

We use cookies to:

  • Maintain your cart

  • Remember preferences

  • Improve performance

  • Provide secure checkout

You can manage cookie preferences through your browser settings.


9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However:

  • No system is completely secure.

  • Information transmitted over the internet may not always be secure.

We recommend protecting your account credentials.


10. Data Retention

We retain personal information:

  • As long as necessary to fulfill orders

  • To maintain your account

  • To comply with legal obligations

  • To resolve disputes

Uploaded files may be retained for a limited period for support or reprint purposes.


11. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion

  • Request data portability

  • Object to certain processing

  • Withdraw marketing consent

To exercise your rights, contact us at:

📧 bmgrowventures@gmail.com

We may verify your identity before processing requests.

We will not discriminate against you for exercising your rights.


12. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us to request deletion.


13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to review their privacy policies.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website after updates constitutes acceptance of the revised policy.


15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Turtle Memory (Owned & managed by BM Grow Ventures)
E-55, Mansarover Garden
New Delhi – 110015
India

📧 Email: bmgrowventures@gmail.com