Shipping policy

Last Updated: February 18, 2026

This Shipping Policy applies to all orders placed on turtlememory.com (“Website”), operated by BM Grow Ventures, under the brand name Turtle Memory (“we,” “our,” or “us”).

We specialize in custom-designed travel photobooks that are printed on demand and delivered to your address.

1. Order Processing Time

All Turtle Memory photobooks are:

  • Custom-designed by you

  • Printed on demand

  • Carefully quality-checked before dispatch

Once your order is confirmed and approved for printing, it enters production.

⏳ Estimated Production + Shipping Time:
Up to 7 business days

Business days exclude Sundays and public holidays.

Please note that this timeline begins after the order moves to printing.

2. Shipping Charges

✔ Shipping charges are already included in the product price.

We do not charge any additional shipping fee at checkout unless explicitly mentioned during special promotions or remote delivery areas.

3. Shipping Fee Refund Conditions

Shipping charges are refundable only if:

  • The order is cancelled before it goes for printing, and

  • We confirm that production has not started.

Once the photobook has entered the printing stage, shipping costs are no longer refundable, as the product is custom-made.

4. Delivery Timeline

  • Orders are typically delivered within 7 business days from production confirmation.

  • Delivery timelines may vary due to:

    • Remote locations

    • Courier partner delays

    • Natural events or force majeure situations

    • High seasonal demand

We will share tracking details once your order has been dispatched.

5. Delivery Address Responsibility

Please ensure that:

  • Your shipping address is accurate and complete.

  • Your contact number is correct for courier coordination.

We are not responsible for delivery issues arising from incorrect address details provided at checkout.

6. Delayed or Lost Shipments

If your order has not been delivered within the expected timeframe:

We will coordinate with our courier partner to resolve the issue promptly.

7. Damaged During Shipping

If your photobook arrives damaged:

  • Notify us within 3 days of delivery

  • Share clear photos of the damage

We will provide a free replacement or full refund, as outlined in our Return & Refund Policy.

8. Contact Us

For shipping-related questions, please contact:

Turtle Memory (Owned & managed by BM Grow Ventures)
E-55, Mansarover Garden
New Delhi – 110015
India

📧 Email: bmgrowventures@gmail.com