Last Updated: 1 November 2025

Your privacy is important to Turtle Memory. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

When you visit our site or make a purchase, we collect the following information:

• Personal Information: Name, Shipping Address, Phone Number, Email Address.
• Media: Photos and images you upload for printing.
• Payment Information: We do not store credit card details. All payments are processed through secure third-party payment gateways (e.g., Razorpay/PhonePe).

2. How We Use Your Data

• Order Fulfillment: To print, package, and deliver your products.
• Communication: To send order updates, tracking details, and support responses.
• Marketing: We may send promotional emails if you have opted in. You can unsubscribe at any time.

3. Image Retention

We store your uploaded photos only for the duration necessary to print your order and handle any immediate quality issues (usually 30 days). After this period, your images may be deleted from our production servers to ensure your privacy.

4. Cookies

We use cookies to improve your browsing experience, remember your cart items, and analyze site traffic (e.g., Google Analytics).

5. Data Sharing

We do not sell your data. We only share necessary details (Name, Address, Phone) with:

• Courier Partners: To deliver your package.
• Payment Gateways: To process transactions.

6. Contact Us

For privacy-related concerns, please contact:

• Email: support@turtlememory.com
• Phone: +91 9987623454